Product•8 min read•January 5, 2024Jan 2024
Designing An Agentic Support Solution For A B2B Platform
Defining product requirements for an AI agent that will handle customers' support requests on a B2B payroll & HR platform
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Overview
This project demonstrates the application of modern product management principles and data-driven decision making. The approach combines user research, competitive analysis, and strategic thinking to deliver impactful solutions.
Key Takeaways
- Focus on user needs and pain points
- Leverage data to inform product decisions
- Iterate based on feedback and metrics
- Collaborate across teams for success
Conclusion
This project showcases a systematic approach to solving complex problems through product thinking, data analysis, and cross-functional collaboration. The insights gained demonstrate the value of combining strategic vision with tactical execution.